Accessibility statement
NOTICE UNDER THE AMERICANS WITH DISABILITIES ACT
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the St. Johns River Water Management District (“District”) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Employment: The District does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
Effective Communication: In accordance with the ADA, the District will, upon request, provide auxiliary aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the District’s programs, services, and activities.
Modifications to Policies and Procedures: The District will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in the District’s offices, even where pets are generally prohibited.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the District should contact the District’s ADA Coordinator as soon as possible but no later than 48 hours before the scheduled event. The District will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/ services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs. In accordance with the ADA, the District may deny any request that would fundamentally alter the nature of the District’s programs, services or activities or impose an undue financial or administrative burden.
Complaints that a program, service, or activity of the District is not accessible to persons with disabilities should be directed to the District’s ADA Coordinator.
ADA COORDINATOR CONTACT INFORMATION:
Margaret Daniels
4049 Reid Street, P.O. Box 1429
Palatka, FL 32178-1429
Phone*: 386-329-4586 or 800-451-7106
Email: mdaniels@sjrwmd.com
* If you are hearing or speech impaired, please contact the agency using the Florida Relay Service,
1 (800) 955-8771 (TDD) or 1 (800) 955-8770 (voice).
WEBSITE ACCESSIBILITY
The St Johns River Water Management District is committed to ensuring digital accessibility for all individuals, including those with disabilities. The District’s web designers and developers strive to provide users with information in a format that is equally available to all individuals. In designing and creating its website, the District implements Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as developed by the World Wide Web Consortium. This is an active and ongoing process as the District continues to develop new content and review legacy content on its website.
Accessibility Contacts
If you have trouble accessing information on our website or have specific questions or concerns about the accessibility of our online content, please contact us through one of the following methods:
• Email: Webservices@sjrwmd.com
• Phone: 386-329-4500
• Individuals with a hearing or speech disability can utilize the Florida Relay Service by dialing 7-1-1.
• Online Form: Use this link to access an online form (opens in new tab).
When reporting an issue, please provide the following details to help us address your concern:
1. The web address (URL) of the page or document you are trying to access.
2. The nature of the accessibility issue.
3. Your contact information (optional, if you would like a response).
ADA GRIEVANCE PROCEDURE
This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who is not a District employee, who wishes to file a complaint alleging discrimination on the basis of disability in the provision of its programs, services, and activities. This ADA grievance procedure does not apply to complaints of employment discrimination.
Americans with Disabilities Act discrimination complaints can be made by clicking here. Complaints should contain information about the individual who feels he or she has been discriminated against (name, address, phone number, and email if applicable) and the alleged discrimination (location, date, description of the problem, names of persons involved, and desired solution to the problem). Alternative means of filing complaints can be made available upon request, for individuals with disabilities.
The complaint should be submitted by the grievant and/or designee as soon as possible but no later than 14 calendar days after the alleged violation.
Within 14 calendar days after receipt of the complaint, the ADA Grievance Coordinator or designee will contact the complainant to discuss the complaint and possible resolutions. Within 14 calendar days of the discussion, the ADA Grievance Coordinator or designee will respond in writing, and where appropriate, in a format accessible to the complainant. The response will be in writing and offer options for satisfactory resolution of the complaint.
If the response by the ADA Grievance Coordinator or designee does not satisfactorily resolve the issue, the complainant and/or designee may appeal the decision within 14 calendar days after receipt of the response to the Assistant Executive Director or designee.
Within 14 calendar days after receipt of the appeal, the Assistant Executive Director or designee will contact the complainant to discuss the complaint and resolutions. Within 14 calendar days after the discussion, the Assistant Executive Director or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.