Contact us

For general information please call the district receptionist at 386-329-4500 or 800-451-7106

The following contact numbers are directed to staff who can either provide general information for your inquiries or who can pinpoint the expert or other appropriate person in their area of the district who can assist you with your question.

St. Johns River Water Management District service centers provide full service to permit applicants and the general public. Information and assistance is available as follows:

Customer service: 386-329-4570

For information on applications for a Consumptive Use Permit (CUP), an Environmental Resource Permit (ERP), a Water Well Construction Permit:

• General questions or comments: permitting@sjrwmd.com.
• Technical support on the use of online permitting: e-permit@sjrwmd.com.
• Any email correspondence regarding the application, including, but not limited to, submittal of additional information: applicationsupport@sjrwmd.com.
• Any email correspondence regarding the submittal of compliance data: compliancesupport@sjrwmd.com.

Palatka Headquarters
(Environmental Resource Program Coordinator — Allen Baggett)

Main switchboard: 386-329‑4500
Toll-free: 800-451‑7106

Jacksonville Service Center
(Regulatory Coordinator — David Miracle)

Main switchboard: 904-730‑6270
Toll-free: 800-852‑1563

Maitland Service Center
(Regulatory Coordinator — Marc von Canal)

Main switchboard: 407-659‑4800
Toll-free: 877-228‑1658

Palm Bay Service Center
(Regulatory Coordinator — John Juilianna)

Main switchboard: 321-984‑4940
Toll-free: 800-295‑3264

Role of the district’s Ombudsman

Do you have a question or concern about district operations, program, policies or procedures? The district’s Ombudsman receives and manages citizen complaints received against the district and provides services ranging from providing general information, to referring complaints to the appropriate division/office, to assisting the public who have ongoing concerns, as outlined in state law (Section 373.079(4)(a), Florida Statutes).

The Ombudsman does not take sides in facilitating complaints, and does not have authority to change an agency determination or policy or to bring legal actions. However, the Ombudsman does monitor trends and makes recommendations to improve performance.

The Ombudsman does not investigate complaints against federal, state, county or municipal governments, and does not have jurisdiction over elected officials. The Ombudsman cannot intervene if you are represented by legal counsel. Whistleblower complaints and complaints alleging fraud, waste or abuse will be referred to the District’s Inspector General.

Ombudsman
Joseph Lambert
407-659-4886
jlambert@sjrwmd.com

Maitland Service Center
601 South Lake Destiny Road, Suite 200
Maitland, FL 32751

Role of the district’s Inspector General

The Inspector General is the official district contact for reporting suspected fraud, waste and abuse. The Inspector General also reviews district processes and procedures and recommends efficiencies, and conducts special reviews as requested by the Governing Board.

Internally, district employees who suspect fraud, waste or abuse have a responsibility to report it to their supervisor, appropriate administrator or the Inspector General. The Inspector General will determine if an investigation is warranted, and if so, will investigate. Depending on the nature of a complaint, the Inspector General may coordinate with the district’s legal counsel, Office of Human Resources or other administrators as appropriate, or the appropriate law enforcement agency will be notified.

The legal basis for the Inspector General’s authority to conduct these audits is contained in Chapter 20.055, F.S. Agency inspector general. Chapter 373.079, F.S. authorizes the Governing Board to appoint an Inspector General whose scope of work is unrestricted. Our office is independent of district management and cannot be prevented “from initiating, carrying out, or completing any audit or investigation.” As such, we also have the authority to audit the records of private firms and nonprofit organizations which are awarded contracts by the district or receive district funds through cooperative agreements. We are also responsible for advising on performance measures, standards and procedures for evaluating our programs, and assessing the reliability and validity of information we provide which measures our programs, and make recommendations for improvement, if necessary. We also help ensure that there is effective coordination and cooperation with federal and state auditors with a view toward facilitating their work and avoiding duplication.

Contact us to report significant instances of waste, misconduct, or mismanagement, including the following:
• Illegal or fraudulent conduct that endangers the public’s health, safety, or welfare
• Gross mismanagement
• Gross waste of public funds
• Gross neglect of duty

Inspector General
Daniel Fanger
386-643-1978
dfanger@sjrwmd.com
St. Johns River Water Management District
4049 Reid Street
Palatka, FL 32178-1429

State Comptroller’s Get Lean hotline
(800) GET-LEAN (438-5326)

The St. Johns River Water Management District’s speakers bureau provides groups within the district with presentations to enhance understanding about water resources and district programs and projects.

To arrange a speaker for your group, contact Jennifer Mitchell at 904-730-6283 or jmitchell@sjrwmd.com. When contacting us, we will need to know the following:

• Name of your organization
• Meeting time and date for which you will need a speaker
• Number of people you expect to attend
• Amount of time the speaker will be expected to fill
• Specific driving directions to your meeting location
• Daytime telephone number so that we may contact you to confirm scheduling
• A list of what audiovisual equipment is available for the speaker to use

A district staff member will contact you to discuss the presentation. The district may not be able to supply a speaker on short notice, so please plan to arrange for the speaker as far in advance as possible.

Office of Communications
St. Johns River Water Management District
P.O. Box 1429
Palatka, FL 32178-1429
904-730-6283
jmitchell@sjrwmd.com